Frequently Asked Questions

Learn how Aisk can help your business with customer support and online sales

General Questions

What is Aisk?

Aisk is a smart helper for your website that does two main things: it answers customer questions instantly and helps people find products they want to buy. Think of it as having a friendly 24/7 sales and support person on your website.

Do I need any AI knowledge to use Aisk?

Not at all! Aisk is designed to be user-friendly and requires no AI expertise. You just need your website URL to get started.

How does Aisk work?

Aisk automatically reads and understands your website content, then uses AI to answer visitor questions accurately based on that information. It's like having a 24/7 support agent who knows your entire website by heart.

Ways to Use Aisk

What are the different ways to use Aisk?

You can use Aisk in two ways: 1) As a standalone page on our website where anyone can ask questions about your content, or 2) As a customizable chat widget that appears directly on your website. Choose what works best for your needs!

How does the standalone page work?

The standalone option gives you a dedicated page on Aisk.nl where visitors can ask questions about your content. It's perfect if you want to try Aisk without adding anything to your website, or if you want to share a link to your AI assistant.

What about the website widget?

The widget option adds a chat button to your website that opens Aisk directly on your pages. It's fully customizable to match your site's design and gives visitors instant help without leaving your website.

Implementation & Setup

How long does it take to set up?

Setup typically takes just a few minutes. Add one line of code to your website, and Aisk starts working immediately.

Do I need to create new content?

No, Aisk uses your existing website content. There's no need to create new content or maintain a separate knowledge base.

Will it work with my website?

Aisk works with most modern websites regardless of the platform (WordPress, Shopify, custom sites, etc.). If your website is publicly accessible, Aisk can work with it.

Privacy & Security

Where is my data stored?

All data is stored in The Netherlands, ensuring compliance with EU privacy regulations. We never store your data outside of Europe.

Is Aisk GDPR compliant?

Yes, Aisk is fully GDPR compliant. We take data privacy seriously and ensure all processing follows EU regulations.

Who owns the data?

You retain full ownership of your data. We only process it to provide the service and never share it with third parties.

Cost & Value

How much does it cost?

Aisk offers transparent pricing based on usage. Start with our free trial to see how it works for your website. No credit card required.

Are there any hidden costs?

No hidden costs. All features, including privacy protection and EU data storage, are included in the base price.

What's the return on investment?

Businesses typically see benefits quickly in three ways: fewer support tickets to handle, more sales from better product recommendations, and happier customers who can find what they need faster.

Shopping & Product Questions

How does Aisk help shoppers?

Aisk helps customers find products quickly by understanding their needs. They can ask things like "I need a blue dress for a summer wedding" or "What's your best gaming laptop under €1000?" and get instant recommendations.

Can it compare products?

Yes! Shoppers can ask Aisk to compare different products, like "What's the difference between these two phones?" or "Which of your coffee makers is best for a small kitchen?"

Does it help with sizing and fit?

Aisk can help customers find the right size by explaining size charts, fit guides, and making recommendations based on your product descriptions and customer reviews.

Can it handle special offers?

Yes, Aisk stays up to date with your current deals, discounts, and promotions, helping customers find the best offers for what they're looking for.

What about stock levels?

Aisk can tell customers if items are in stock and suggest similar products if something is sold out.

Technical Details

Will Aisk slow down my website?

No, Aisk is designed to be lightweight and won't impact your website's performance. The widget loads asynchronously and doesn't affect page load times.

Can I customize the appearance?

Yes, you can customize the chat widget to match your website's design, including colors, position, and messaging.

What languages does Aisk support?

Aisk supports multiple languages and can automatically detect and respond in your website's language.

How accurate are the answers?

Aisk only uses information from your website, so its answers about your products and services are always accurate. For product recommendations, it uses your actual inventory and product details to make helpful suggestions.

What happens if Aisk can't answer a question?

If Aisk cannot find an appropriate answer, it can gracefully hand over to your human support team or provide alternative contact methods.